F.A.Q

FAQ 2018-07-18T18:38:04+00:00

Why Book Direct?
1. You will receive complimentary breakfast.
(Should you book through an online travel agent, breakfast is available
and charged at £10.50 per person, payable on check-in).

2. You can book rooms in our Laurel House
3. An additional rate plan is available to you:
If you search for accommodation on a date more then 14 days in the future,
a discounted (advance saver) rate option will also appear.
This rate includes complimentary breakfast but full pre-payment must be made at the time of booking.
This pre-payment is non refundable and non transferable.
4. You have the opportunity of selecting various stay enhancements such as Champagne on arrival.
5. You can book up to 18 months ahead. (Online travel agents limit is 12 months ahead).
6. We usually operate a threshold so that if our actual room inventory drops below (for example) 10%,
you will only be able to book rooms direct and not on via an Online travel agent.

The Laurel House
Named after a regular guest — the late, great Stan Laurel – The Laurel House is a separate Victorian town house. Its rooms offer all of our usual amenities and are equally suited to both the corporate and leisure traveler. When staying at our Laurel House, please check-in at the Hotel Reception. Physically impaired guests should be aware that the Laurel House does not feature a passenger lift. Also, there are several steps at the entrance. We always have staff on hand to assist with luggage.

Parking
We provide both on-site and on-street parking. For on-street parking on Saturdays, Sundays and Bank Holidays, you must display a parking permit in your vehicle. Hotel residents should collect their complimentary parking permits from the Hotel Reception. Failure to do so may result in a parking ticket from the local council. Each day requires a parking permit so if you arrive on a Saturday and leave on a Sunday, you will need to display two permits.
July 2018 Update: The local council is about to make big changes to on-street parking in the Tynemouth area. These include price increases, and the roll out of a ‘virtual parking permit’  system. We will post details as we get them

Car and Motorbike Garages
The Hotel now has use of  a number of garages which are located nearby, at the below locations. As of 15.07.18, Garage Parking is complimentary for Hotel Guests, although there will likely be a small charge in the future.

The Stables Garages (50 metres behind the Hotel) Tynemouth, NE30 4EP. Approx. x 12 spaces.
15.7.18: This development will soon be complete. More details to follow.

The Mews Garages 1 to 7  (230 metres behind the Hotel) Tynemouth, NE30 4EL
Although The Mews Garages are a pleasant walk from the Hotel, we do not recommend that you walk with luggage. Instead, firstly drop off your luggage at Reception, then park your vehicle. Hotel Reception will require a £30 refundable deposit in exchange for a remote key fob which you use to open and close your allocated garage door. All garages feature electric vehicle charging points and some of these points are shared between two parking spaces, so EV charging is provided on a first come, first served basis. Garage check-in from midday. Garage check out before 11.30am.

Food Service Times

The Brasserie
Breakfast:
Monday to Friday 6.30am – 9.45am
Saturday & Sunday 7.00am – 9.45am
Lunch/Dinner:
Monday to Thursday: noon – 9.00pm
Friday & Saturday: noon – 9.45pm
Sunday: noon – 3.00pm
Drawing Room
Open from 10.00am – 1.00am. Food served until 9.45pm
Copperfields Bar
Open from noon until late. Food served until 9.45pm

Long Stays
For anyone staying 7 nights or over, we can place a mini-fridge in your room. Should this be something that you require, please contact Hotel Reservations.

Cycle Storage
We offer complimentary covered secure cycle storage for up to six cycles within the Hotel grounds.
Simply let us know in advance that you would like to use it, and we will make a note on your booking.
There is a water hose in this cycle store and although we are more then happy for you to use it to wash your cycles,
we ask that before you do so, firstly please remove your cycle from this store (and away from any electrics).

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